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Successful installation

With a hassle free installation and set up service our technicians will deliver and install, set up and train your stakeholders to operate the machine.

We will provide all pre-installation requirements to be facilitated by your tradespeople in advance of delivery and installation.

Water quality plays an integral part of the taste of the coffee and the longevity of the coffee machine.

Depending on your location and the type of coffee machine, a standard water filtration or a Reverse Osmosis will be installed to achieve the specific values necessary for your coffee machine to operate.

Due to the water quality in WA and SA, Reverse Osmosis System is required for all installations.

We engage a third party company  who specialises in water treatment to deliver and install the RO system in advance of delivering and installing your coffee machine.

Your benefits:

• Fast and safe start-up
• Water analysis to optimise settings
• Individual training and advice
• Customer-specific customisations

Any equipment no matter how well its built or taken care of, will at some point in its lifetime develop a fault.

With this knowledge at hand, we have developed preventative maintenance programs to mitigate equipment breakdown and downtime so you serve coffee uninterrupted.

Your benefits:

• High availability
• Investment protection and predictable costs
• Proactive checks to ensure reliability and longevity

In an event of equipment breakdown, responsiveness and competence are key factors to rapidly get your coffee machine operating again.

We thrive in this area with original spare parts at hand, immediate over the phone trouble shooting and dispatching of expert technician.

Your benefits:

• Time-saving telephone support
• Expert on-site technicians
• High first-time fix rate
• Systematic checking, cleaning and descaling